Just don't call it a tough conversation
Every manager has been there. An employee isn't performing, and it's time to have "that conversation" that both you and your colleague have been dreading for days if not weeks.
Join us for a complimentary 90-minute Skill Lab, followed by access to a 30 -day micro learning application. THE MANAGER LAB delivers: Have Meaningful Conversations. This lab (1 of 12 in an entire ecosystem of learning) will help you prepare for challenging discussions by teaching you how to have meaningful, supportive conversations every day, starting with a shift in your mindset.
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Expected outcomes
- Understand the art and science of a meaningful conversation
- Know what causes conflict and how to address it
- Have a conversation framework to leverage moving forward
In this Skill Lab, you begin by reflecting on a difficult conversation you've been avoiding, exploring the reasons behind your hesitation. Using the Meaningful Conversations Framework, you are guided through the essential steps of preparing for, conducting, and following up on a conversation to ensure it is productive and meaningful for everyone involved.
You'll be introduced to the skills needed in meaningful conversations and then examine Howard Markman’s research on conflict to identify the common reasons conversations derail and strategies for managing conflict. In pairs, you then apply this insight to the conversation you’ve been avoiding, discussing how to overcome barriers and prepare effectively.
The session concludes with a commitment to schedule the conversation and by identifying two key actions to practice during it. After attending the Skill Lab, you'll have access to a 30-day micro learning app that takes just 5-10 minutes/day to help you embed the new skill in your day-to-day.
